Something not working, or a question about your account? Write to us at Anaye@LittleBrownFaces.com and we will reply within two business days.
If you are writing about a problem, it helps enormously to include your account id. Open Kayla, press and hold the KAYLA wordmark at the top of the home screen, and the Session screen will show it along with a Share button.
Common questions
My photo was refused.
Our image provider runs its own safety checks and is cautious about photos showing more than head and shoulders. It is not an accusation and it happens to perfectly ordinary photographs. The app will usually offer to try again with just your face and hair, which is the fastest fix. If that does not work, try a photo taken closer in, with one person in the frame and good light.
The style does not look right on me.
Kayla shows you a preview, not a promise. The model sometimes misjudges hair, lighting or the way a style would really sit. It is a way to narrow a decision before you spend money in a salon, and your stylist is still the expert.
If something is genuinely wrong with a result rather than simply not to your taste, tap “Something not right?” on the finished look. Right after you make a Look, you can redo it once in the same style, free. If a Look fails and no picture comes back, your credit comes back.
How do credits work?
Each credit makes one Look. Your free credit never expires, and neither do credits from a pack or from inviting a friend. A 30-Day Pass gives you 25 credits for 30 days, and a plan gives you new credits each month: 50 with Monthly, 100 with Annual. When you make a Look, Kayla uses the credit that expires soonest first, so nothing is wasted. If a pass runs out with credits still on it, they are added back when you next buy anything. A plan’s credits do not roll over to the next month.
If you leave Kayla while a Look is being made, your credit comes back, up to 3 times a month.
I want a refund.
Apple handles all refunds and we cannot issue one directly. Request one at https://reportaproblem.apple.com. If something went wrong, please write to us first anyway, because we would rather fix it than have you leave unhappy.
How do I cancel a subscription?
On your phone, open Settings, tap your name at the top, then Subscriptions. Cancelling stops the next renewal. It does not shorten the time you have already paid for, and you keep your plan’s credits until it ends. Deleting the app does not cancel a subscription.
How do I delete my photos and my data?
Open Account and tap “Delete everything”. Your photos, your Looks and your activity go from the phone immediately, and it cannot be undone.
To delete what is on our server as well, write to us with the account id from the Session screen and we will remove the account record and everything attached to it. Note that if you are holding unused credits, deleting the account deletes those too.
I reinstalled the app and my credits are gone.
Kayla keeps your account in your phone’s secure storage, so it usually stays the same when you reinstall. If your credits or plan seem to be missing, open Account and tap “Restore purchases”: a plan and the credits you paid for move to the account on this phone. If that does not fix it, write to us with your account id and we will sort it out.